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The purpose of this paper is to highlight the key problems encountered when Western‐trained consultants evaluate leaders in China using a toolkit and consulting process derived from Anglo‐American leadership theory and HR consulting practice.

A composite case example from the authors' recent consulting experience illustrates a model assessment process and toolkit tailored to the Chinese business, social and cultural environment.

Cultural and situational differences, require special consideration when assessing Chinese leaders. Assessments and feedback should be tailored to the “traditionalism” of the team being assessed.

The paper presents practical guidelines and insights into selecting appropriate assessment tools and structuring the process for China‐based clients.

The paper provides new insights into the tools and process required to deliver accurate and leadership assessment in China.

Mr. Cutter commences his classic “Rules” with a statement of the objects some or all of which a catalogue is intended to compass. I have put these objects in the form of “wants,” confining them, it will be observed, to the catalogue considered merely as a finding list I may go to the catalogue, then, with any of the following half‐dozen wants:—

In the USA, health maintenance organizations (HMOs) have pledged to control health care costs. Many patients have complained about the quality of care under the HMO regime and limits imposed on them, particularly access to care. Has quality of care been degraded under the HMO regime, resulting in an impact on patient satisfaction? There have been many studies that have compared the satisfaction of HMO patients with that of patients in the traditional fee‐for‐service payment system. The aim of this paper is to review HMO patient satisfaction.

A review of patient satisfaction under managed care arrangements with a focus on HMOs. The article describes the US history of managed care and its effect on the satisfaction of several patient categories including the general population, vulnerable patients and the elderly.

There is much information available on patient satisfaction with their insurers and most surveys indicate the lack of choice of a provider – a major source of discontent. Therefore, patient protection laws are necessary to avoid abuse.

Patients have little ability or are not willing to rely on the information available when selecting a provider. The paper discusses patient awareness regarding satisfaction surveys and how the latter can be used when patients are seeking care.

THE most important date in current British library affairs was undoubtedly May 6th, 1955, when the Public Libraries (Scotland) Act became law. In five laconic paragraphs it sweeps away the financial shackles which have been the exasperation, almost the despair, of our Scottish colleagues who until now were able to watch their English and Welsh ones, free from rate limits, able to lend library material one to another and able, of course all this with their local authority consent, to borrow money for legitimate library purposes. Now, Scotland is free too in all these necessary matters. The new Aft, of course, will have to be interpreted in conjunction with the existing Scottish Public Libraries Acts, and one clause, 3, which gives authorities power to revoke any decision they have made to adopt the principal Aft, may have repercussions not at present envisaged. However that may be, a new vista is open to a country which was always notable for its high valuation of education, and yet for a century withheld adequate means from its library service.

LIBRARIANSHIP is an established profession, international in scope, and currently passing through a period of acute shortage of trained personnel. The City of Liverpool, situated at the gate‐way of the New World, has given its School of Librarian‐ship some of the elements of its international character, while the current dearth of librarians has given it the opportunity to expand.

Not many weeks back, according to newspaper reports, three members of the library staff of the School of Slavonic and East European Studies in London were dismissed. All had refused to carry out issue desk duty. All, according to the newspaper account, were members of ASTMS. None, according to the Library Association yearbook, was a member of the appropriate professional organisation for librarians in Great Britain.

As our correspondent on another page suggests, the economic crisis may have reactions upon libraries. The most obvious one he mentions is the increased difficulty we shall experience in obtaining American books. Not all libraries, public or private, make any special collection of books published in the United States, although there has been an increasing tendency to buy more as the relations of the two countries have grown closer through their common struggle; in fact, we know libraries which have spent many hundreds of pounds in the course of the past year or two on the select lists of books which have been made for us by American librarians. It is most unfortunate that the manipulation of dollar currency should have brought about a situation in which even the exchange of ideas between the countries becomes more difficult. One suggestion might be made and that is that our American colleagues should continue to sift the literature of this time of famine for us, so that further select lists may be available in better days.